The Alternate Dispute Resolution (ADR) Program encourages and promotes early conflict resolution. Develops, implements, and reviews state programs to ensure use of ADR methods and techniques as mandated by PL 104-320, ADR Act of 1996. Conducts training and assistance visits to enhance skills and proficiency in managing conflicts to faciliate settlement agreements.
Ensures compliance with ADR policy and guidance. The ADR Program is proactively designed to educate both employees and management. It uses early intervention techniques such as conciliation, mediation, interest-based negotiation, and facilitation methods to resolve conflicts in the interest of saving time and money, increasing productivity, improving morale, and preventing disputes from escalating unnecessarily.
Formal complaints can often be avoided through effective implementation and utilization of the ADR Program.