SERVICE - Survivor Outreach Services



Embracing and reassuring Survivors that they are continually linked to the Army family through a unified support program that enables them to remain an important part of the Army for as long as they desire.

‚ÄčOur Purpose is to deliver on the Army's commitment to Families of the Fallen.  Losing a loved one is one of the most difficult times anyone can experience.  Survivor Outreach Services (SOS) connects you with people and resources that can help you cope with your loss and move forward.

Many times after you have lost a loved one, there are unresolved issues or questions that may surface months or years after the loss.  We understand that new issues and questions may arise long after the Casualty Assistance Officer (CAO) has concluded his or her services. 

SOS demonstrates the Army's commitment to Families of the Fallen by providing support and standardized services to Active, Reserve, and Army National Guard Families.  SOS is a holistic and multi-agency approach to delivering services and support to Survivors in their local communities.

Below explains the structure of the SOS Team

Benefits Coordinators

Benefits Coordinators will provide expertise on Local, State and Federal benefits.  They also work with Casualty Assistance Officers, providing the Surviving Family with assistance to understand and apply for their benefits.

Financial Counselors

Financial Counselors provide assistance to Surviving Families through investment and estate planning education.  Financial Counselors work closely with Benefits Coordinators, Army Long Term Family Case Management, and legal assistance to address the needs of Surviving Families.

Support Coordinators

Support Coordinators function as the long term support personnel for Survivors. Support Coordinators facilitate support groups, provide life skills education, and connect Survivors with counseling resources.  These Coordinators work closely with Benefits Coordinators, Casualty Assistance Officers and Casualty Assistance Centers to ensure the Survivor receives their necessary services.  They also work with Military Funeral Honors and contact the Surviving Spouse to offer support services to Survivors of our Retired Service Members.

Service Pages

Points of Contact

G-1 Army Personnel
Army:Army Offices:G-1 Army Personnel